Responsible Gambling

At Princess Casino, we believe that online gaming should be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling practices and creating a safe environment for all our players. While most individuals gamble for recreation and within their means, we recognise that for a small percentage, gambling can become problematic. This page outlines the tools and resources we provide to help you manage your play responsibly and where to seek assistance if you or someone you know might be struggling.

Our responsible gambling policies are designed to protect our players, prevent underage gambling, and ensure that our platform is used fairly and ethically. We adhere strictly to the regulations set forth by our licensing authority, continually reviewing and updating our procedures to maintain the highest standards of player protection. Your well-being is paramount at Princess Casino.

Problem gambling is a serious issue that can affect anyone, regardless of their background. It is important to be aware of the signs that gambling may be becoming an issue for yourself or someone you care about. Early recognition can lead to timely intervention and support. Some common indicators include:

• Spending more money and time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost.
• Gambling affecting your relationships, work, or other responsibilities.
• Feeling anxious, guilty, or depressed because of your gambling.
• Borrowing money or selling possessions to fund your gambling.
• Repeated unsuccessful attempts to stop or control your gambling.
• Losing interest in other activities you once enjoyed.

If you notice any of these signs, we encourage you to consider taking action and utilising the tools available at Princess Casino or seeking professional help.

Maintaining control over your gambling is key to ensuring it remains a fun and harmless activity. Here are some practical tips to help you gamble responsibly:

• Gamble for entertainment, not to make money: View gambling as a form of leisure, not a source of income or a way to recover debts.
• Set a budget and stick to it: Decide how much money you can comfortably afford to lose before you start playing, and do not exceed this amount.
• Set a time limit: Decide how long you will play and stick to it. Regular breaks are important.
• Never chase losses: Accept that losing is part of gambling and do not try to win back money you have lost by increasing your stakes or playing longer.
• Do not gamble when stressed, upset, or under the influence: Emotional states or intoxicants can impair your judgment.
• Balance gambling with other activities: Ensure gambling does not become your only source of entertainment.

Princess Casino provides various tools within your account settings to help you implement these strategies effectively.

Princess Casino offers you the ability to set personal limits on your gambling activity. These tools are designed to help you manage your spending and time spent on our platform. You can set the following limits:

• Deposit Limits: Restrict the amount of money you can deposit into your account over a specified period (daily, weekly, or monthly).
• Loss Limits: Define the maximum amount of money you are willing to lose within a specific timeframe (daily, weekly, or monthly). Once this limit is reached, you will be prevented from placing further bets until the period resets.
• Wager Limits: Control the total amount of money you can wager over a set period (daily, weekly, or monthly).

You can adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Any request to increase a limit will only take effect after a cooling-off period, typically 24 hours, to allow for careful consideration of your decision. This measure is in place to prevent impulsive increases in your gambling activity and aligns with our commitment to responsible gaming.

If you feel you need a short break from gambling, Princess Casino offers Time-Out and Cool-Off periods. These temporary breaks allow you to restrict access to your account for a defined duration. During a Time-Out or Cool-Off period, you will not be able to deposit funds, place bets, or access most of the gaming functionalities. You will still be able to log in to withdraw any remaining balance.

You can choose a Time-Out period ranging from 24 hours to several weeks. This option is ideal if you need a short pause to regain perspective or manage a temporary urge to gamble. Once the selected period ends, your account will automatically be reactivated, and you can resume playing. This flexibility ensures you can take a break that suits your needs without committing to a longer-term exclusion.

For players who feel they need a more significant break from gambling, Princess Casino provides robust self-exclusion options. Self-exclusion is a formal process where you voluntarily request to be prevented from accessing your account for an extended period. This option is suitable if you believe your gambling has become problematic and you require a longer-term cessation of play.

You can choose to self-exclude for periods ranging from six months to five years, or even permanently. Once self-excluded, you will not be able to log in, deposit funds, or place any bets on Princess Casino. We will also take reasonable steps to prevent you from opening new accounts with us during your self-exclusion period. Please note that self-exclusion is irreversible for the chosen duration. If you opt for self-exclusion, we strongly recommend that you also consider self-excluding from any other online gambling platforms you may use and seek professional support.

Princess Casino is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 (or the legal age of majority in their jurisdiction) to open an account or gamble on our platform. We employ rigorous age verification procedures during the registration process and conduct ongoing checks to ensure compliance. This includes requesting identification documents such as passports or national ID cards.

We urge parents and guardians to take an active role in protecting minors from accessing gambling sites. Here are some steps you can take:

• Install internet filtering software to block access to gambling websites.
• Keep your Princess Casino account details confidential and log out after each session.
• Educate your children about the risks associated with underage gambling.

If we discover that a minor has registered an account with Princess Casino, the account will be immediately closed, and any winnings will be forfeited.

To help you monitor your gambling activity and maintain awareness of the time spent playing, Princess Casino offers Reality Checks and Session Reminders. A Reality Check is a pop-up notification that appears at predetermined intervals while you are playing. This reminder will inform you of the elapsed time since your session began and may also display your session's profit or loss.

You have the option to set the frequency of these reminders, for example, every 30 minutes or every hour. When a Reality Check appears, you will be given the option to continue playing, view your account history, or end your session. This feature is designed to encourage regular breaks and help you make informed decisions about continuing your play, preventing you from losing track of time and spending more than intended.

If you are concerned about your gambling habits but are unsure if you have a problem, taking a self-assessment can be a helpful first step. Princess Casino encourages you to honestly answer a series of questions designed to help you reflect on your gambling behaviour. These questions might cover aspects such as the amount of time and money you spend, whether gambling interferes with your daily life, and how you feel about your gambling.

While a self-assessment is not a diagnostic tool, it can provide valuable insights and indicate whether you might benefit from further support or from utilising the responsible gambling tools available on our site. The results are private and intended for your personal reflection. If your self-assessment suggests a potential issue, we strongly recommend exploring the resources and support organisations listed on our site.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)